Engagement Manager (AI/Legal Tech)

Location: Madrid, Spain — on-site

Company

Legora provides an AI-native workspace that helps legal professionals analyze documents, manage end-to-end workflows, and improve the speed and precision of legal work.

What you will do

• Own the post-sale engagement motion for a large portfolio of law firms and corporate legal teams across EMEA.
• Improve and execute scaled onboarding, enablement, adoption, and change-management playbooks.
• Run automated touchpoints, one-to-many enablement, scaled training, success plans, and digital value reviews.
• Monitor adoption, utilization, customer health, renewals, and expansion opportunities using internal systems and data.
• Own commercial outcomes for the scaled program, including forecasting, renewals, and expansion.
• Coordinate Product, Legal Engineering, Engineering, Product Marketing, and Support while translating customer feedback into roadmap and enablement improvements.

Requirements

• Background in scaled customer success, renewal management, customer education, customer operations, account management, or a related field.
• Experience designing repeatable adoption playbooks and delivering educational programs through digital channels.
• 3+ years of experience for Manager level or 5+ years for Senior Manager level in scaled or digital customer success, customer operations, account management, or a related field.
• Track record of driving adoption, retention, and expansion across a high-volume client portfolio, including ownership of GRR and NRR.
• Technical fluency with customer-success and CRM platforms, AI agents, LMS, and data-visualization tools, together with a metrics-driven approach.
• Excellent Spanish and English communication skills are required.

Nice to have

• Experience in high-growth B2B AI or Legal Tech environments.
• Experience working in fast-paced, early-stage environments and building new operating playbooks.

Culture & Benefits

• Ownership of customer outcomes with visibility across product, go-to-market, and support functions.
• Collaboration with leadership and cross-functional teams to build systems that shape customer outcomes.
• Fast-paced, entrepreneurial working environment focused on high standards and continuous growth.
• Competitive compensation and meaningful equity participation.
• Office designed for focus and high performance.