Enterprise Customer Success Manager (Data)

Location: Remote - United Kingdom; hybrid schedule with on-site work at the Dublin, Ireland office on Wednesdays and Thursdays and remote work on Mondays, Tuesdays, and Fridays.

Company

hirify.global provides a technology skills learning platform with curated content, skills assessments, and immersive learning experiences for individuals and organizations.

What you will do

• Engage and retain large enterprise customers by understanding their strategic priorities and desired business outcomes.
• Lead regular customer engagements, data-driven Quarterly Business Reviews, Executive Business Engagements, success planning, and value-led conversations.
• Use Skill IQ trends, monthly active user data, and license utilization reports to demonstrate customer value and influence investment decisions.
• Build trusted relationships with executive stakeholders, including CTOs and CHROs, and expand customer stakeholder maps.
• Mitigate customer lifecycle risks, drive platform adoption, and position accounts for renewal and expansion.
• Improve team processes and achieve quarterly renewal and renewal upsell targets.

Requirements

• Experience in customer success, account management, or another client-facing role with responsibility for platform adoption and customer outcomes.
• Experience with HR technology, learning management systems, learning platforms, L&D, HR programs, enablement, onboarding, or talent initiatives.
• Ability to conduct value-led discovery and connect learning outcomes to business outcomes.
• Ability to operate credibly with executive stakeholders and lead skills strategy discussions with CTOs or CHROs.
• Strong data fluency, organization, time management, autonomy, and ability to work in a fast-paced environment.
• Hybrid schedule requires on-site work at the Dublin, Ireland office on Wednesdays and Thursdays.

Culture & Benefits

• Blended workplace with remote or hybrid arrangements depending on role and location.
• Culture focused on trust, autonomy, collaboration, diversity, belonging, and lifelong learning.
• Medical coverage, unlimited PTO, wellness reimbursements, and competitive compensation.
• hirify.global subscription and professional development funds.
• Travel expectations vary by role and may reach up to 40% depending on business needs.