Presales Architect (CPaaS)

Location: Remote, based in Singapore; approximately 50% travel for customer and team meetings.

Company

Twilio provides communication APIs that help businesses and developers create personalized customer engagement experiences.

What you will do

• Lead technical discovery with enterprise sales executives and translate complex business requirements into Twilio solutions.
• Design scalable, secure, and resilient communication workflows using SMS, Voice, Video, Flex, and other Twilio APIs.
• Develop technical demonstrations, custom prototypes, and proofs-of-concept that communicate platform value.
• Advise prospects on security, compliance, integration patterns, and architectural best practices while mitigating technical risks.
• Share market feedback, feature requests, and emerging trends with product and engineering teams.

Requirements

• 5+ years of experience in presales, sales engineering, or solutions architecture.
• Experience in CCaaS, CPaaS, or enterprise SaaS is preferred.
• Proficiency in at least one mainstream programming language, such as Node, Python, Java, or C#.
• Hands-on experience integrating and troubleshooting RESTful APIs.
• Exceptional presentation and communication skills, including the ability to explain cloud architecture, web security, and enterprise integrations to technical and C-level stakeholders.

Nice to have

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
• Curiosity and willingness to work with ambiguity.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave, healthcare, and a retirement savings program, with offerings varying by location.
• Culture focused on initiative, experimentation, problem-solving, and community impact.

Hiring process

• Hiring decisions are made by Twilio employees, with artificial intelligence used to support process efficiency.
• The process includes formal interviews; offers are not made without an interview process.