Customer Engineer (AI)

Location: Remote across APAC; Singapore

Company

hirify.global provides an AI routing and infrastructure layer that helps enterprises access, manage, and optimize large language models across providers.

What you will do

• Lead technical discovery calls covering AI/ML architectures, use cases, API integration, model requirements, data residency, and compliance.
• Design customized product demonstrations and manage proof-of-concept environments for enterprise prospects.
• Partner with account executives throughout sales cycles, including proposals, customer meetings, QBRs, executive briefings, and technical negotiations.
• Address technical objections, competitive positioning, SLAs, and implementation timelines.
• Provide product feedback on feature requests, competitive gaps, and market requirements.
• Support APAC customer onboarding, adoption, account health, and API-level troubleshooting in coordination with US-based Support and Engineering teams.

Requirements

• 5+ years of experience as a Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS, API, or infrastructure platforms.
• Hands-on experience with software development, APIs, or cloud infrastructure, including reading and debugging code and troubleshooting API integrations.
• Strong presentation, problem-solving, and solution-architecture skills for varied technical and business audiences.
• Customer-first approach and willingness to balance pre-sales with technical adoption, account health, and initial support responsibilities.
• Ability to work autonomously as a foundational APAC contributor and maintain flexible overlap with US colleagues.

Nice to have

• Sales engineering experience with AI/ML technologies, LLMs, or machine learning platforms.

Culture & Benefits

• Remote work arrangement supporting the APAC region.
• Collaboration with a globally distributed team and US-based colleagues.
• Foundational individual-contributor role with regional ownership across pre-sales, customer success, and support.
• Opportunities to influence product roadmap prioritization through customer and market feedback.