Customer Support Engineer (Semiconductor Automation)

Location: Shanghai, China. Hybrid work arrangements may include a mix of in-office and remote work depending on the role and business needs; the position also requires on-site customer support and equipment installation.

Company

hirify.global provides automation solutions for the semiconductor industry, including precision robotics, integrated automation systems, vacuum systems, and contamination control solutions.

What you will do

• Install complex semiconductor automation equipment and systems at customer sites.
• Diagnose, troubleshoot, service, and repair hardware, software, PCs, and wired or wireless networks.
• Check and approve the operational quality of system equipment.
• Instruct customers on system operation and maintenance.
• Act as the company liaison for customer-facing administrative and technical matters.
• Clarify ownership of issues across sales, customer support, and engineering functions.

Requirements

• Broad knowledge of the relevant discipline and related technical fields.
• Ability to handle complex assignments with limited supervision and determine effective approaches independently.
• Strong judgment in interpreting procedures, resolving complex problems, and recommending process improvements.
• Ability to mentor and transfer knowledge to more junior staff members.
• Availability for on-site customer support and field service responsibilities.

Culture & Benefits

• Collaborative and engaging work environment with flexibility where business needs allow.
• Work arrangements may combine in-office and remote work.
• Inclusive equal-opportunity workplace.
• Disability accommodations are available during the application process.