Worker's Compensation Technical Specialist

Location: Macquarie Park, New South Wales, Australia; in-person collaboration is prioritized

Company

hirify.global’s Insurance Software and BPS business helps insurers modernize and operate core insurance processes through industry expertise, software platforms, and AI-driven solutions.

What you will do

• Provide technical guidance to Case Managers on workers’ compensation legislation, regulations, internal policies, and claim decisions.
• Review complex claims, entitlement determinations, documentation, and approval-limit decisions.
• Support fair, evidence-based, timely, and compliant claims management for the Woolworths account.
• Respond to stakeholder queries and help resolve escalated complaints, disputes, and challenging interactions.
• Identify claims risks, support mitigation strategies, and communicate legislative and regulatory changes.
• Coach Case Managers and contribute to quality reviews, training, and continuous improvement.

Requirements

• Minimum 3 years of experience in workers’ compensation case management, preferably in a self-insured environment.
• Previous experience in a technical role supporting claims management teams.
• Experience managing complex claims and interpreting relevant legislation and regulatory frameworks.
• Strong analytical, problem-solving, written, verbal communication, leadership, coaching, and mentoring skills.
• Proficiency in Microsoft Office Suite.
• A qualification or certification in a health- or business-related field is highly desirable.

Culture & Benefits

• Inclusive, people-first culture focused on belonging, community, and corporate citizenship.
• Onboarding and ongoing development resources, including DXC University.
• Flexible leave options, including purchased leave.
• Charitable and emergency services volunteer days.
• Employee Assistance Program, novated leasing, discounted health insurance, paid parental leave, and other discounts.