Account Manager (Legal Tech)

Location: Remote, based in the UK time zone (GMT/BST); candidates must be legally authorized to work in the United Kingdom. Travel of 25–50% may be required. hirify.global does not provide employment sponsorship. The role includes moderate physical capacity requirements involving frequent lifting, bending, or standing.

Company

hirify.global provides a cloud-native SaaS platform for law firm financial, invoice, time, and data management, with embedded AI, predictive analytics, and integrated payments.

What you will do

• Manage strategic law firm and corporate legal accounts as the primary relationship owner and advisor.
• Identify and execute upsell, cross-sell, renewal, and retention strategies.
• Maintain account plans, forecasts, opportunities, and next steps in the CRM.
• Guide clients through cloud adoption, onboarding, product utilization, and on-premises-to-cloud transitions.
• Collaborate with Solutions, Product, Customer Success, and Marketing on demonstrations, proposals, customer feedback, and roadmap priorities.
• Educate clients on best practices, new functionality, and industry trends.

Requirements

• Bachelor’s degree in Business, Marketing, or equivalent experience.
• 3–5 years of experience in Account Management, Customer Success, or Strategic Sales within SaaS, Legal Tech, or Professional Services.
• Experience managing enterprise or strategic accounts and exceeding retention and growth targets.
• Strong understanding of cloud software and experience leading on-premises-to-cloud transitions.
• Strong executive communication, analytical, commercial, collaborative, and relationship-building skills.
• Proficiency with CRM tools, preferably Salesforce, including renewals, forecasting, and pipeline management.

Culture & Benefits

• Flexible remote work model within the employee’s home country.
• Healthcare coverage including health, dental, and vision insurance.
• Retirement savings plan with employer contribution.
• Professional development opportunities and tuition reimbursement.
• Parental leave, paid time off, wellness initiatives, and an employee assistance program.
• Calm premium subscription and employee discount program.