Temporary Service Support Analyst (Microsoft)

Location: San Francisco, United States; 100% on-site. Monday–Friday, 9:00 am–6:00 pm, 40 hours per week.

Salary: $76,000–$107,500 per year. The position is temporary, with an estimated duration of 6 months.

Company

hirify.global is hiring for a temporary position within its Information Technology department.

What you will do

• Provide first-line computer, network, software, and application support through telephone, email, remote access, and in-person assistance.
• Investigate and diagnose hardware, operating system, network, and application incidents according to the incident management process.
• Install and relocate computers, monitors, printers, and application software.
• Diagnose and repair computer hardware and coordinate with vendors when necessary.
• Coordinate conference room setups with Facilities and Professional Development teams.
• Maintain loaner notebook inventory and participate in technical meetings and projects.

Requirements

• At least 1 year of customer service experience supporting end users directly.
• At least 2 years of experience with computer hardware and software focused on Microsoft technologies.
• Experience supporting users in an office environment with current LAN technology and network printing.
• Experience with desktop and notebook hardware, printers, monitors, cabling, networking peripherals, and service desk ticketing software.
• Knowledge of Microsoft applications and the Windows desktop operating system.
• Strong communication, prioritization, interpersonal, teamwork, and confidential information-handling skills.

Nice to have

• Experience with Webex, Zoom, Microsoft Teams, video conferencing equipment, and remote meeting technologies.

Culture & Benefits

• Fast-paced, deadline-driven environment focused on courteous and tactful end-user support.
• Healthcare, life insurance, Health Savings Accounts, Flexible Spending Accounts, and wellbeing programs are available to eligible employees.
• Temporary employees are generally not entitled to these benefits unless otherwise required by law.
• A discretionary performance bonus may be available to eligible employees.