Technical Analyst I (DocuSign)

Location: Miami, Florida, United States; office/site presence required

Company

hirify.global is a Fortune 500 homebuilder providing quality homes, customer service, and residential communities across the United States.

What you will do

• Create, modify, and support DocuSign user accounts, roles, permissions, federated IDs, signing groups, shared access, and template sharing.
• Locate and review DocuSign and Salesforce-originated envelopes, including audit trails and envelope history.
• Resolve signing group errors, reissue affected envelopes, and transfer envelope ownership between users.
• Escalate configuration issues to the DocuSign Development team and coordinate login and lockout support with the Business Helpdesk.
• Process a high volume of ticket-based requests accurately and consistently.

Requirements

• 1–3 years of experience in systems administration, IT support, or business application/help desk support.
• Working knowledge of DocuSign or a comparable e-signature platform.
• Strong attention to detail and ability to manage high-volume ticket requests.
• Clear, professional written communication for user-facing support.
• Ability to follow documented procedures precisely and identify edge cases.
• Ability to work in a sedentary office position in Miami, Florida, including operating computer equipment and occasionally lifting or moving up to 25 lbs.

Nice to have

• Experience supporting DocuSign in a Salesforce-integrated environment.
• Familiarity with ServiceNow or a similar ITSM platform.
• Experience in real estate, legal operations, procurement, or another regulated industry.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a company match of up to 5%.
• Paid parental leave, sick leave, holidays, personal days, and up to three weeks of vacation from the first year.
• Education assistance, adoption assistance of up to $30,000, and an associate assistance plan.
• Home purchase discounts, referral bonuses, and professional growth opportunities.