Service Support Analyst (Microsoft)

Location: Silicon Valley, United States; 100% on-site. Schedule: Monday–Friday, 7:00 am–4:00 pm, 40 hours per week.

Salary: $76,000–$107,500 per year, plus a potential discretionary bonus.

Company

hirify.global provides legal services with an internal Information Technology department supporting office users and business operations.

What you will do

• Provide first-line support and diagnosis for computer hardware, Windows, network, and application incidents.
• Support end users by telephone, email, remote access, and in person.
• Install and relocate computers, monitors, printers, and application software.
• Diagnose and repair hardware, engaging vendors when necessary.
• Coordinate conference room setups with Facilities and Professional Development.
• Manage loaner notebook inventory and participate in technical meetings and projects.

Requirements

• At least 1 year of customer service experience working directly with end users.
• At least 2 years of experience with computer hardware and software focused on Microsoft technologies.
• Experience supporting office users with LAN technology and network printing.
• Experience with desktop and notebook hardware, printers, monitors, cabling, and networking peripherals.
• Experience with service desk ticket tracking and management software.
• Strong communication, prioritization, teamwork, discretion, and end-user support skills.

Nice to have

• Experience with Webex, Zoom, Microsoft Teams, video conferencing equipment, and remote meeting technologies.
• Knowledge of Microsoft applications and Windows desktop operating systems.

Culture & Benefits

• Full-time, non-exempt employment in an office-based IT support role.
• Healthcare, life insurance, Health Savings Accounts, Flexible Spending Accounts, and wellbeing benefits for eligible employees.
• A potential discretionary performance bonus for eligible employees.
• Fast-paced, deadline-driven environment focused on courteous and secure support for end users.