Enterprise Customer Success Manager - West (AI)

Location: Redwood City or San Francisco, California, United States; hybrid work with attendance at the assigned office at least 3 days per week

Salary: $86,500–$133,000 USD annual base salary in the San Francisco and Redwood City pay ranges; equity and benefits are also available.

Company

hirify.global provides intelligent content management software that helps organizations manage content lifecycles, secure information, collaborate, and transform workflows with enterprise AI.

What you will do

• Own post-sales relationships for a portfolio of enterprise customers and drive measurable business outcomes and long-term value.
• Map and redesign critical customer workflows and identify AI-powered use cases.
• Translate customer goals into value hypotheses, success metrics, and practical AI solutions.
• Lead change management, stakeholder alignment, enablement, executive engagement, and strategic adoption reviews.
• Monitor account risks and opportunities using qualitative insights and data.
• Partner with Sales, Product, Engineering, and Professional Services to expand customer adoption, influence product direction, and deliver cohesive solutions.

Requirements

• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role managing a book of business.
• Experience working with enterprise customers and senior stakeholders or executives.
• Ability to translate customer needs into practical solutions and measurable business outcomes.
• Comfort discussing integrations, systems, and data flows at a high level across technical and business contexts.
• Hands-on experience with modern AI platforms and tools, with enough technical depth to evaluate and challenge solutions without writing production code.
• Strong communication, storytelling, proactive problem-solving, and teamwork skills.

Culture & Benefits

• Community and in-person collaboration are core parts of the working culture.
• Office attendance is expected at least 3 days per week.
• The role is eligible for equity and benefits.
• hirify.global supports diversity, inclusion, and reasonable accommodations throughout the hiring process.