Support Engineer (AI)

Location: San Francisco, on-site; candidates must be located in or willing to relocate to San Francisco.

Company

hirify.global is building a revenue operating system with autonomous revenue agents that automate manual customer-work tasks for sellers.

What you will do

• Own the customer support queue from intake and triage through reproduction, resolution, and customer communication.
• Protect support SLAs and prioritize severe product-impairing and loss-of-functionality issues.
• Debug integrations, data flows, agent workflows, account configuration, and core platform behavior.
• Partner with FDEs, Growth Strategists, CSMs, and Engineering on account-critical escalations.
• Write documentation, build lightweight tooling and playbooks, and improve self-service.
• Identify recurring failure modes and provide actionable feedback to Product and Engineering.

Requirements

• 2+ years of experience in technical support, solutions engineering, or a similar customer-facing technical role in B2B SaaS.
• Strong troubleshooting skills across SaaS applications, APIs, identity, and data integrations.
• Ability to read logs, reproduce bugs, and explain technical findings to technical and non-technical audiences.
• Clear written communication with explicit status, next steps, and ownership for customers.
• Bias toward documentation and automation instead of repeated manual fixes.
• Must be located in or willing to relocate to San Francisco and work on-site.

Nice to have

• Experience with CRM and GTM stacks such as Salesforce or HubSpot.
• Familiarity with SQL or a scripting language for investigating customer data issues.
• Experience in a fast-moving, early-stage environment where processes are still being built.

Culture & Benefits

• Fast-moving environment focused on execution, customer value, and continuous improvement.
• Emphasis on crafting polished customer experiences and taking ownership.
• Competitive pay with considerable equity upside.
• Health insurance.

Hiring process

• Apply by completing the application form.