Technical Support Specialist (AI)

Location: On-site in New York City or San Francisco; in-person work required five days a week

Salary: $100,000–$135,000 per year, plus equity and benefits.

Company

hirify.global develops AI agents that improve workflows and customer experiences in housing and healthcare.

What you will do

• Build deep knowledge of customer systems, configurations, onboarding workflows, and integrations with email, calendars, CRMs, and property management platforms.
• Provide clear, empathetic, and timely technical support to customers, including issue diagnosis, reproduction, prioritization, and configuration guidance.
• Investigate root causes and business impact using SQL queries, logs, and other data sources.
• Write detailed ticket summaries covering reproduction steps, impact, documentation, and prioritization context.
• Communicate bug fixes to customers, confirm resolution, and share updates internally.

Requirements

• Bachelor’s degree in Computer Science or an equivalent technical background.
• 1–3 years of experience in a similar technical support or related role.
• Technical proficiency and strong analytical, data-driven decision-making skills.
• Strong written and verbal communication skills, with the ability to work directly with customers.
• Willingness to work in person at the office five days per week.

Nice to have

• Experience with support software and CRMs such as Zendesk or Salesforce.
• Experience building projects with low-code or no-code tools such as Retool.
• Advanced Google Sheets or Excel knowledge.
• Familiarity with Datadog, Postman, Tableau, or similar tools.
• Experience writing SQL queries.

Culture & Benefits

• High-growth startup environment with significant ownership and impact.
• Equity in the company.
• Medical, dental, and vision premiums covered at 100%.
• Fully paid parental leave, fitness and home services stipend, unlimited vacation, and paid holidays.
• Collaborative in-office environment with meals provided.
• Relocation packages are available.