Senior Strategic IT Customer Liaison

Location: Remote from Virginia, United States

Salary: $50–$100 per hour

Company

hirify.global is the federal segment of Everforth, delivering technology solutions in data and AI, cybersecurity, and enterprise transformation for defense, intelligence, and federal civilian agencies.

What you will do

• Evaluate technical ideas and data analytics requests, assess projected ROI, and prioritize work across finite resources.
• Lead pre-discovery and discovery activities with customer working groups to identify business-process improvements, cost savings, and efficiencies.
• Develop strategic roadmaps for major initiatives, including application-system modernization programs.
• Organize usability testing and user outreach to identify operational inefficiencies and UX friction.
• Support project managers by aligning customer responsibilities, requirements, UAT, and deployment milestones.
• Represent customers during UAT and stabilization while supporting training, demonstrations, executive communications, success metrics, and feedback for future iterations.

Requirements

• 5+ years of experience working for an Office of the Inspector General and strong relationships within the OIG community.
• Multi-year federal law-enforcement experience with familiarity with OIG investigation policies and procedures.
• Expert-level knowledge of law-enforcement case-management systems and operational data.
• Hands-on experience in business-process analysis, requirements brainstorming, pre-discovery, discovery, and customer request evaluation.
• Experience acting as a primary business liaison to IT teams, including prioritizing backlogs, approving requirements, supporting UAT, delivering training and demos, and managing operational issues.
• Strong communication, advocacy, collaboration, and business-process evaluation skills.

Nice to have

• Knowledge of process optimization using automation technologies, including AI, applications, and reporting.
• Experience organizing volunteer working groups, usability testing, surveys, or other end-user outreach.
• Ability to create long-term strategic roadmaps, such as five-year upgrade plans for flagship systems.

Culture & Benefits

• Part-time remote work arrangement.
• Work supporting mission-critical outcomes for federal civilian, defense, and intelligence agencies.
• Culture focused on delivery excellence, innovation, accountability, and mission-driven collaboration.
• Benefits information is available through the employer's careers materials.