Senior Manager, Dyad Enablement (AI)

Location: Hybrid, New York City, United States

Salary: $120,000–$165,000 annually, plus bonus

Company

hirify.global is a technology-powered psychiatry practice improving access to mental healthcare through an in-network platform serving clinicians and patients across the United States.

What you will do

• Design and own end-to-end Clinical Operations workflows, including ownership models, standard operating procedures, escalation paths, decision points, and service-level agreements.
• Build SQL-based analytics and business intelligence reporting covering demand, capacity, turnaround times, resource allocation, workflow performance, and operational outcomes.
• Identify repetitive work and reduce operational overhead through automation, AI agents, improved data access, and fewer manual handoffs.
• Expand clinician self-service through onboarding education, recurring forums, online guidance, frequently asked questions, and support agents.
• Develop playbooks, toolkits, job aids, and decision rules that standardize how dyads and coordinators operate while preserving escalation paths for complex cases.
• Manage support staff who handle clinician questions and escalations, and measure the impact of operational improvements on clinician performance, quality, and satisfaction.

Requirements

• 4–6+ years of experience in operations, consulting, program management, analytics, implementation, or a related field.
• Independent SQL skills and experience using dashboards, spreadsheets, and business intelligence tools to analyze operational performance.
• Hands-on experience with workflow automation, AI, no-code, or low-code tools used in frontline operations.
• Ability to map workflows, redesign operating models, define ownership, reduce handoffs, and create scalable procedures and escalation paths.
• Experience in healthcare, behavioral health, or another regulated, high-growth environment.
• Ability to work in a hybrid arrangement from New York City and authorization to work in the United States.

Nice to have

• Experience in a fast-paced, high-growth company that has demonstrated scale.
• Experience with business intelligence platforms, workflow automation tools, or AI agents used in frontline operations.

Culture & Benefits

• Mission-driven work focused on improving mental healthcare access and clinician experience.
• Collaborative environment with an experienced and diverse team.
• Medical, dental, and vision coverage effective on the first day of employment.
• 401(k) with match, generous paid time off, paid holidays, and paid parental leave.
• Learning opportunities to develop skills as the company expands.