CX Strategy & Operations Manager (AI)

Location: Hybrid role for candidates based in or near Austin, Texas, with work connected to the Austin office.

Base salary: $104,265–$130,305 USD annually, plus a variable plan and benefits.

Company

hirify.global provides an AI-first hybrid observability platform for on-premises, cloud, and edge environments.

What you will do

• Partner with Technical Support and Professional Services leadership to translate business priorities into scalable operational plans.
• Build KPI frameworks, executive dashboards, forecasting models, trusted data sources, and performance reporting.
• Improve Professional Services operations through capacity planning, performance management, standardized processes, and service offering evolution.
• Identify opportunities to use AI and automation to modernize workflows, reporting, documentation, analysis, and planning.
• Lead cross-functional strategic initiatives, standardize operating rhythms and governance, and drive measurable continuous improvement.
• Align Revenue Operations, Finance, Product, Customer Success, Sales, Engineering, and executive stakeholders around Customer Experience priorities.

Requirements

• 6+ years of experience in Strategy & Operations, Business Operations, Revenue Operations, Consulting, Customer Experience Operations, or a related strategic function.
• Experience supporting executive leadership in SaaS, enterprise software, or customer-facing organizations.
• Demonstrated success leading substantial cross-functional initiatives without direct authority and building scalable operational frameworks.
• Experience defining metrics, KPIs, forecasting models, executive dashboards, and operating rhythms such as QBRs and planning cycles.
• Strong analytical skills with experience using BI platforms such as Power BI, Looker, Tableau, or similar tools.
• Must be authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.

Nice to have

• Experience applying AI, automation, and emerging technologies to improve operational efficiency and decision making.
• Existing transferable U.S. work authorization, including certain H-1B statuses, may be considered case by case.

Culture & Benefits

• Culture centered on trust, customer obsession, agility, performance, and continuous improvement.
• Comprehensive health, dental, and vision coverage.
• Generous parental leave, Employee Assistance Program, wellness programs, and Lifestyle Spending Account.
• 401(k) with company matching and an unlimited vacation policy.
• Inclusive workplace committed to equal opportunity and accessible candidate experiences.