Engagement Manager, Public Sector (Miami, FL)

Location: Miami, FL; Tampa, FL. Requires onsite work with the customer in the Omaha area four days per week and at least 25% travel.

Base salary: $138,400–$208,000 USD annually for the Tampa, FL location.

Company

Scale AI develops reliable AI systems, high-quality data, and full-stack technologies for enterprises and government agencies.

What you will do

• Manage customer relationships from executive stakeholders through end users.
• Scope agentic workflow use cases with customers for implementation by the engineering team.
• Lead cross-functional project teams delivering AI/ML solutions for national security customers.
• Identify customer needs and operator pain points to support customer success.
• Oversee account onboarding and implementation.

Requirements

• Active TS/SCI clearance required.
• At least five years of experience in stakeholder management or customer-facing delivery of enterprise-scale applications or solutions.
• Structured, analytics-driven problem-solving experience.
• Excellent verbal and written communication skills.
• Availability for onsite customer work in the Omaha area four days per week and at least 25% travel.
• Technical degree in computer science, engineering, or a related field; proficiency in Python, SQL, or other programming languages.

Nice to have

• Ten or more years of professional experience in customer-facing technical program management in industry or government.
• Experience at an API technology company or managing technical customers using an API.
• Domain expertise in modeling and simulation, joint planning processes, intelligence workflows, or a related field.

Culture & Benefits

• Inclusive and equal opportunity workplace.
• Comprehensive health, dental, and vision coverage.
• Retirement benefits, learning and development stipend, and generous paid time off.
• Potential commuter stipend and equity eligibility for eligible roles.