Salesforce Engagement Manager (AI Agents)

Location: Remote - United States; travel up to 25% for customer projects and company events.

Salary (varies by state): $87,400 to $266,300 USD annually (e.g., California $94,400–$266,300; Cleveland $87,400–$213,000; New York $87,400–$266,300).

hirify.global, part of Accenture, is a leader in AI, AWS, and Salesforce innovation and Salesforce's #1 partner for Agentforce.

What you will do

• Own and manage customer relationships from a delivery perspective across the portfolio, ensuring seamless execution and client satisfaction.
• Provide hands-on oversight of project teams, serving as an escalation point and driving project or program direction from a product ownership standpoint.
• Participate in sales cycles — discovery, scoping, estimation, staffing — and transition customers smoothly from sales to delivery via SOW reviews and kickoffs.
• Act as a thought leader, guiding customers through agentic transformation journeys and identifying further transformation opportunities.
• Collaborate with staffing and BU leadership to assemble project teams and mitigate staffing risks.
• Contribute at a leadership level, driving innovation in delivery methodology and reusable assets.

Requirements

• 10+ years of consulting experience blending solution architecture, pre-sales advisory, and client-facing leadership.
• 5+ years leading complex engagements or solution workstreams of 15+ team members.
• 5+ years architecting, selling, and delivering Salesforce solutions across Salesforce clouds.
• Deep expertise in Contact Center or Salesforce solution design (Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems).
• Proven pre-sales experience presenting technical and business value to C-level and VP-level stakeholders.
• Hands-on experience designing end-to-end architectures and a strong grasp of the full SDLC and program governance.

Culture & Benefits

• Remote-friendly culture — over half the team works remotely, with regional hubs and a Massachusetts HQ.
• Flexible scheduling built on trust — outcomes valued over fixed hours.
• Executive town halls and open feedback channels; collaborative team culture.
• Regular team celebrations and events, with anticipated travel of up to 25% for certain roles.