Senior Customer Engineer, Majors - TOLA (Network Security)

Location: Hybrid, Houston, TX. Travel of up to 20–50% may be required for customer meetings, conferences, industry events, and in-person collaboration.

Company

hirify.global operates a large global network that protects and accelerates Internet applications through performance, security, and reliability services.

What you will do

• Partner with Account Executives to lead technical discovery, validate requirements, and design hirify.global architectures for enterprise customers.
• Define proof-of-concept and technical-validation plans, deliver presentations and demonstrations, and address security, compliance, and architectural objections.
• Design migration and onboarding blueprints for DNS, Zero Trust, WAF, and related platform deployments while guiding customer engineering teams.
• Monitor customer health, resolve integration bottlenecks, support adoption, and identify expansion opportunities tied to platform usage.
• Lead technical business reviews and advise executive stakeholders on architecture, security posture, deployment confidence, and business value.
• Use AI agents, LLMs, scripting, and internal platforms to automate documentation, questionnaire responses, sandbox provisioning, and telemetry workflows.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and explain complex enterprise network and security architectures and translate technical concepts into business outcomes.
• Experience in quota-carrying or revenue-aligned environments, enterprise sales cycles, SaaS metrics, and value-based customer engagement.
• Strong technical depth in at least four relevant areas, including Internet fundamentals, security, performance, AI, coding and scripting, or developer platforms.
• Proficiency with relevant technologies and concepts such as DNS, BGP, HTTP(S), SSL/TLS, WAF, Zero Trust, SASE, APIs, SDKs, webhooks, infrastructure as code, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field. Access to U.S.-controlled technology may require authorization without export-license sponsorship.

Nice to have

• Experience creating technical workshops, code samples, documentation, or developer onboarding resources.
• Knowledge of LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, and SOC 2 requirements.
• Background in hyperscalers, digital-native companies, distributed systems environments, or startups.

Culture & Benefits

• Builder-oriented culture focused on iteration, curiosity, and solving normalized Internet problems.
• AI is used to accelerate delivery and reduce administrative work.
• Opportunity to work on large-scale Internet, security, performance, and reliability challenges.
• hirify.global supports projects that protect free expression, local governments, and Internet privacy.

Hiring process

• Applicants who reach the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.