Sr Brand Success Account Manager (Creator Commerce)

Location: United States; remote-first role

Company

hirify.global is a global technology platform that connects lifestyle creators, brands, retailers, and shoppers through creator commerce tools and a shopping app.

What you will do

• Own the strategic success and health of a portfolio of high-value and growth-focused brands.
• Develop tailored account, relationship, and program growth plans in partnership with Sales.
• Monitor performance, diagnose gaps, and optimize ROAS, campaign efficiency, CMP activity, and overall program results.
• Lead recurring business reviews and QBRs for marketing leaders and senior brand stakeholders.
• Create data-backed growth plans, campaign recaps, forecasts, opportunity sizing, and category or seasonal strategies.
• Identify account risks and growth opportunities while resolving complex customer challenges and improving retention, adoption, and revenue outcomes.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 4+ years of experience in Customer Success, Account Management, digital media, marketing, SaaS, or another relevant customer-facing field.
• Experience in creator or influencer marketing, digital media, advertising, ecommerce, or a related industry.
• Experience managing complex or high-value customer relationships and presenting strategic business reviews to senior stakeholders.
• Strong analytical, business, communication, organization, and project management skills, including experience with large data sets, forecasting, performance evaluation, and strategic recommendations.
• Must be authorized to work in the United States; hirify.global is not offering new employment visa sponsorships.

Nice to have

• Experience with HubSpot or a comparable CRM and customer success, reporting, or analytics systems.
• Experience using AI tools to improve productivity, analysis, customer insights, or workflows.
• Experience with creator selection, program design, or portfolio optimization.

Culture & Benefits

• Remote-first, productivity-first work environment.
• Competitive compensation and benefits package.
• 401(k) with company matching.
• Medical, vision, and dental insurance.
• Paid maternity and paternity leave, Summer Fridays, and flexible PTO.
• Values include winning, committing to the journey, and working well.