Customer Success Manager, Enterprise Accounts (Healthcare)

Location: Remote in the Midwest, United States; regular customer travel of approximately 30–40% required

Company

hirify.global combines proprietary hardware, AI-powered intelligence, and healthcare technology integrations to provide real-time operational visibility for health systems.

What you will do

• Manage a portfolio of strategic enterprise healthcare customers after deployment and serve as a long-term partner.
• Develop and execute success plans focused on safety, asset visibility, operational efficiency, adoption, and measurable ROI.
• Guide customers through post-go-live adoption, optimization, renewals, and expansion.
• Build relationships with clinical, operational, IT, and executive stakeholders while leading strategic value conversations.
• Identify customer risks and opportunities, resolve issues, and coordinate internal teams to maintain satisfaction.
• Help scale Customer Success practices through repeatable processes, playbooks, ROI narratives, and workflow improvements.

Requirements

• 6+ years of Customer Success experience supporting enterprise healthcare organizations.
• Experience with SaaS or technology platforms in complex healthcare environments, including healthcare workflows and the full customer lifecycle.
• Demonstrated success driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms.
• Executive presence and the ability to lead strategic conversations with senior stakeholders.
• Strong problem-solving skills and experience using Salesforce or a similar enterprise CRM.
• Ability to work remotely from the Midwest and travel to customers approximately 30–40% of the time.

Culture & Benefits

• Autonomous role in a fast-paced, growth-stage environment.
• Equity in a high-growth company backed by leading investors.
• Full health, dental, and vision coverage.
• 401(k), paid time off, paid parental leave, and work tools provided.