Sr. Customer Success Manager

Location: Remote, Canada; travel to client locations may be required.

Company

hirify.global provides technology solutions for acute and long-term post-acute care markets.

What you will do

• Manage enterprise customer partnerships and help clients optimize the use and value of hirify.global solutions.
• Build, deliver, and expand joint customer success plans aligned with desired business outcomes.
• Serve as a trusted advisor to customer executive leadership and internal account teams.
• Anticipate customer challenges, provide strategic guidance, and manage escalations.
• Monitor customer health, develop churn mitigation and turnaround strategies, and create save plans for at-risk accounts.
• Analyze and translate data into actionable customer success recommendations.

Requirements

• Experience in a customer-facing role within a SaaS or technology company.
• Experience in healthcare sales, account management, or customer success, primarily with enterprise customers.
• Demonstrated ability to sustain and grow customer relationships.
• Strong written, verbal, and presentation skills, with the ability to work independently in a remote environment.
• Experience with data analysis and interpreting results.
• Bachelor’s degree in a relevant field or equivalent practical experience, plus experience using a CRM tool such as Salesforce or Gainsight.

Nice to have

• Business consulting background and enterprise experience enabling C-level engagement.
• Experience working with customer success methodologies and cross-functional account teams.

Culture & Benefits

• Remote work environment.
• Opportunity to contribute to healthcare markets serving vulnerable populations.
• Collaboration with teammates and cross-functional account teams.
• Client travel as required.