Manager, Implementation (SaaS)

Location: Remote, Canada; applicants must be located in Canada

Salary: Expected base salary of $92,500 CAD

Company

hirify.global and SiteDocs provide digital safety management software that helps construction, engineering, infrastructure, logistics, and other field teams modernize workplace health and safety.

What you will do

• Lead, coach, and develop an implementation team of 3–8 employees through regular 1:1s, performance management, and career planning.
• Monitor dashboards, KPIs, quality metrics, CSAT, adoption, time-to-go-live, and escalation trends.
• Improve implementation playbooks, methodologies, tooling, training, and repeatable delivery processes.
• Manage team capacity planning, workload assignment, hiring, and onboarding in partnership with the Team Lead.
• Partner with Sales, Customer Success, Support, Professional Services, and Product to improve the customer journey and remove systemic blockers.
• Report implementation performance and recommend improvements to team structure, processes, and customer journey strategy.

Requirements

• 6–8+ years of experience in onboarding, implementation, customer success, or project management in a technology-driven environment.
• At least 2 years of direct people-management experience.
• Strong project and program management skills, including experience scaling repeatable delivery processes.
• Experience using dashboards, CRM, and analytics tools to guide team and customer-outcome decisions.
• Strong communication, stakeholder-management, coaching, and accountability skills.
• Must be eligible to work in Canada; visa sponsorship is not available.

Nice to have

• Experience managing teams with multiple experience levels, from individual contributors through player-coaches.

Culture & Benefits

• Mission-driven environment focused on proactive customer success and long-term partnerships.
• Culture built around authentic relationships, continuous learning, interdependence, and data-driven decisions.
• Health insurance covering medical, dental, and vision care.
• Life insurance, 401(k), and paid time off.
• Remote work arrangement for candidates based in Canada.