Director, Service Delivery (MiraCloud Implementations)

Location: United States; existing authorization to work in the United States is required. Visa sponsorship is not available. The role offers a work-from-anywhere culture with remote work.

Company

hirify.global is a global IT services and consulting company supporting digital transformation for enterprise and startup clients across more than 25 countries.

What you will do

• Lead MiraCloud implementation programs and ensure delivery against scope, quality, timelines, and business outcomes.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish and continuously improve project management practices, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while promoting accountability and continuous improvement.
• Monitor delivery performance, resource utilization, and profitability against contractual and business objectives.
• Represent MiraCloud in executive customer discussions, implementation reviews, and delivery escalations.

Requirements

• 15+ years of experience in IT delivery, professional services, customer success, program management, implementations, or related leadership functions.
• Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
• Proven success managing enterprise-scale implementation, transformation, or managed services programs.
• Experience building or improving delivery organizations, governance models, PMO practices, and operational processes.
• Experience in CX, contact center, CCaaS, SaaS, professional services, or managed services environments.
• Strong executive stakeholder management, customer relationship management, and communication skills.

Culture & Benefits

• Remote work within the company’s work-from-anywhere culture.
• Health insurance and a comprehensive compensation and benefits package.
• Relocation program and professional development opportunities, including certifications and mentorship.
• Collaboration with global clients and multicultural teams across more than 25 countries.
• Internal mobility, talent investment programs, and regular team-building events.