Director, Service Delivery (MiraCloud Implementations)

Location: Toronto, Canada; remote work is supported, with existing authorization to work in the United States required.

Company

hirify.global is a global IT services and consulting company delivering digital transformation, technology, and managed services for enterprise and startup clients across more than 25 countries.

What you will do

• Lead MiraCloud implementation programs and ensure scope, quality, timelines, and business outcomes meet customer expectations.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish and continuously improve project management practices, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while promoting accountability and operational excellence.
• Monitor delivery performance, resource utilization, and profitability against contractual commitments and business objectives.
• Represent MiraCloud in executive customer discussions, implementation reviews, and delivery escalations.

Requirements

• 15+ years of experience in IT delivery, professional services, customer success, program management, implementations, or related leadership functions.
• Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
• Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
• Experience building or improving delivery organizations, governance models, PMO practices, and operational processes.
• Experience in CX, contact center, CCaaS, SaaS, professional services, or managed services environments.
• Existing authorization to work in the United States is required; visa sponsorship is not available.

Culture & Benefits

• Remote work supported through a Work From Anywhere culture.
• Competitive compensation and benefits, including health insurance and a relocation program.
• Professional development through certification, mentorship, talent investment, and internal mobility programs.
• Global projects, multicultural collaboration, and regular team-building events.
• Focus on sustainable business practices, community empowerment, environmental sustainability, and gender equality.