Enterprise CSM

Location: Remote, limited to candidates located in Arizona, California, Colorado, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Washington, or Canada

Salary: $160,000–$200,000 annual base pay, excluding bonuses, equity, and other incentives.

Company

hirify.global builds customizable AI tooling that helps Fraud and AML teams detect and investigate financial crime efficiently.

What you will do

• Serve as the primary contact for enterprise customers and guide engagement based on their evolving needs.
• Build relationships across customer organizations, understand success criteria, and communicate hirify.global’s business value.
• Drive retention, upsell, and cross-sell opportunities across fraud and AML workflows while owning net revenue retention.
• Lead negotiations for complex accounts with $200k+ ARR and identify new use cases and customer pain points.
• Represent customer needs internally by synthesizing feedback, trends, and risks using data.
• Travel to customer sites when required.

Requirements

• 5+ years of customer-facing experience focused on retention, growth, and account strategy.
• Experience managing complex retention and cross-sell opportunities, including negotiations for $200k+ ARR accounts.
• Strong project management, organization, process improvement, and ownership skills.
• Ability to work independently in a dynamic environment and switch between strategy and execution.
• Curiosity and willingness to develop deep product and customer-business expertise.
• Must be located in one of the specified US states or Canada for remote work.

Culture & Benefits

• Remote work with a high-ownership culture focused on impact, innovation, and growth.
• Competitive salary and pre-IPO equity.
• 100% company-paid employee medical, dental, and vision insurance.
• Unlimited PTO and generous leave programs.
• 401(k), learning and development stipend, and home office setup support.