Onboarding Specialist

Location: Remote in Canada

Salary: Up to CAD $60,000 base salary per year

Company

hirify.global provides an AI-powered online studio for high-quality podcast and video recording, editing, and content creation.

What you will do

• Lead live onboarding and training sessions for new customers.
• Educate existing customers about new features and updates.
• Create and maintain customer-facing training decks, guides, and workshops.
• Collaborate with Sales, Customer Success, Product, and Marketing to coordinate handoffs and keep resources current.
• Support onboarding and ongoing training for new Customer Success team members.
• Identify customer milestones, drive first value, monitor customer health, and address churn risks.

Requirements

• Experience in a customer-facing role, ideally in support, onboarding, training, or Customer Success within a SaaS environment.
• Ability to explain technical concepts simply and engagingly.
• Experience creating and delivering training content and materials.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Confidence facilitating live virtual training sessions.
• Proactive, customer-focused approach and eagerness to help and educate others.

Culture & Benefits

• Remote role based in Canada.
• Work focused on improving customer satisfaction, product adoption, and retention.
• Cross-functional collaboration with Sales, Customer Success, Product, and Marketing.