Customer Onboarding Manager (B2B SaaS)

Location: Remote within Canada; the position is based in Vancouver, British Columbia and is open to candidates residing and able to work in Canada.

Salary: $65,000–$75,000 CAD per year, plus performance-based bonuses.

Company

hirify.global provides a B2B SaaS platform for employee rewards and recognition programs.

What you will do

• Own end-to-end onboarding for SMB, mid-market, and enterprise clients from post-sale handoff through launch and early adoption.
• Manage multiple concurrent implementation projects across competing timelines and stakeholder needs.
• Lead kickoff meetings, platform walkthroughs, training sessions, and milestone check-ins.
• Guide customers through platform configuration, program design, integrations, and launch planning.
• Collaborate cross-functionally to manage risks, resolve blockers, and complete launch requirements.
• Maintain project documentation and provide a comprehensive handoff to the Customer Success Manager after launch.

Requirements

• 3+ years of experience in customer onboarding, implementation, or customer success within a B2B SaaS company.
• Experience supporting SMB, mid-market, and enterprise clients through complex, multi-stakeholder implementations.
• Strong project organization, prioritization, time management, and attention to detail.
• Excellent presentation, facilitation, and verbal communication skills.
• Strong understanding of SaaS platforms, integrations, and technical troubleshooting fundamentals.
• Must reside in and be able to work in Canada.

Nice to have

• Experience with HR technology, employee engagement, or rewards and recognition platforms.
• Background in change management, internal communications, or program adoption.
• Familiarity with enterprise security, procurement, or implementation processes.
• Bilingual proficiency in French or Spanish.
• Bachelor’s degree in Business, Digital Marketing, Human Resources, or a related field.

Culture & Benefits

• 100% remote work in a distributed workplace.
• Paid vacation, flexible paid time off, and wellness days.
• Health, dental, vision care, and employee and family assistance benefits.
• Annual paid day off and funding for a personal bucket-list activity.
• Home office support and learning and development funding.
• Growth opportunities in a fast-growing company.

Hiring process

• Applications are reviewed with AI-assisted screening and human review at every stage.
• The hiring process is conducted transparently in accordance with Ontario’s Employment Standards Act.