Enterprise Customer Success Manager (18 Month Contract) (SaaS)

Location: Remote in Canada

Salary: CA$68K–CA$85K annually, plus 20% variable compensation

Company

hirify.global provides SaaS-based background screening and trust solutions that help people move faster into jobs, homes, and other opportunities.

What you will do

• Develop and execute customer success strategies covering satisfaction, onboarding, retention, and revenue growth.
• Manage relationships with enterprise customers and customers using complex integrations.
• Advocate for customer needs within the organization and provide strategic recommendations based on industry insights.
• Analyze customer performance metrics, prepare reports, and identify opportunities for improvement and innovation.
• Identify churn risks and cross-sell and upsell opportunities in partnership with Sales and Marketing.
• Provide guidance to junior team members and support a culture of continuous learning and collaboration.

Requirements

• Experience advocating for customers at an executive level.
• Track record of driving customer growth through cross-sell and upsell initiatives.
• Experience collaborating across departments to achieve business goals.
• Experience with SaaS products in the technology industry.
• Strong data analytics skills and the ability to make strategic recommendations from industry insights.
• College or university degree, equivalent work experience, or previous customer success or customer support experience and certifications.

Culture & Benefits

• Remote-first organization with flexible remote arrangements and a work-from-home allowance.
• 32 days of paid time off per year.
• Company-paid benefits starting on the first day.
• Professional development budget.
• Collaborative, customer-focused environment with direct feedback and high standards.
• AI tools are used across the organization to support faster, more informed decisions.

Hiring process

• The selected candidate must complete a background check.
• AI tools may support application organization and early matching, but rejection decisions are made by people.