Technical Account Manager (Cybersecurity)

Location: U.S. Remote; travel to customer facilities primarily in North America may be required for quarterly business reviews and solution assessments.

Estimated base salary: $110,000–$134,000, plus bonus eligibility.

Company

hirify.global provides an AI-powered, cloud-native Identity Security Platform for governing human and machine identities across cloud, on-premises infrastructure, data, SaaS applications, and AI environments.

What you will do

• Serve as a technical subject matter expert and trusted advisor for Privileged Access services and Identity Security solutions.
• Deliver remote customer services, including software configuration, onboarding, training, deployment reviews, and design validation.
• Monitor customer health, communicate status with sales, support, and renewals teams, and maintain customer satisfaction.
• Resolve high-priority technical issues, document customer environments, and coordinate root-cause analysis with Support, Engineering, and Product Management.
• Track bugs, releases, vulnerabilities, and beta programs while advocating for customer needs and future product functionality.
• Prepare executive-facing reports and support quarterly business reviews and solution assessments.

Requirements

• 6+ years of experience in a comparable customer success, support engineering, professional services, sales engineering, or helpdesk management role.
• Experience with enterprise applications, infrastructure, large transformational technology projects, and complex multi-divisional clients.
• Microsoft Active Directory administration and design, Microsoft Windows Server administration, and UNIX/Linux administration experience.
• Experience with at least one major IaaS provider, such as Microsoft Azure or Amazon, and with cloud or as-a-service solutions.
• Knowledge of PAM, UNIX authentication and authorization, NSS, Kerberos, infrastructure security, and compliance frameworks such as PCI, SOX, or GLBA.
• Strong written and verbal communication, documentation, prioritization, and scripting skills, including Perl or PowerShell.

Nice to have

• Experience with hirify.global, CyberArk, BeyondTrust, or other Privileged Access Service solutions.
• Experience with NIS, LDAP, network storage administration, Microsoft SQL Reporting Services, Microsoft Clustering Services, RabbitMQ, or message brokering.

Culture & Benefits

• Values include spirited collaboration, trust, respect, ownership, nimbleness, and global perspectives.
• Competitive salary, performance-based bonus opportunities, and career progression.
• Healthcare insurance, pension or retirement matching, comprehensive life insurance, and an employee assistance program.
• Paid time off and company holidays.