Customer Success Manager (Cybersecurity SaaS)

Location: Hybrid in Dallas, TX; Austin, TX; or Hoboken, NJ. The hybrid model includes working up to three days per week in the office and remotely the remaining days.

Company

hirify.global develops cybersecurity products focused on protecting identity environments, including Active Directory and Entra ID.

What you will do

• Manage success plans and lifecycle outcomes for a book of approximately 50 strategic commercial customers, from onboarding and implementation through renewal, upsell, and cross-sell.
• Track and report customer health, satisfaction, retention, growth, adoption, and expansion targets.
• Act as the customer voice by gathering product feedback and collaborating with Product Development, Technical Delivery, Sales, Support, and Customer Success teams.
• Lead product training, health checks, workshops, upgrades, and other customer development programs.
• Maintain accurate customer records and identify customer references and case study opportunities.
• Improve processes and systems supporting the broader Customer Success program.

Requirements

• 3+ years of experience as a Customer Success Manager, technical account manager, or similar customer-facing professional in a cybersecurity SaaS company.
• Hands-on experience enabling security products, conducting product health checks, tuning alert and response rules, and remediating Active Directory and Entra security posture vulnerabilities.
• Knowledge of NIST incident response, MITRE ATT&CK, APTs, IAM, security team structures, and common cybersecurity domains including network, endpoint, cloud, identity, SIEM, zero-trust, and threat intelligence.
• Understanding of on-premises and cloud architectures, including AWS, Azure, and GCP, plus compliance frameworks such as NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, and SOC 2.
• Strong executive communication, consultative selling, project management, conflict resolution, value realization, renewal forecasting, and customer success planning skills.
• Experience with Salesforce and Active Directory is preferred.

Culture & Benefits

• Purpose-driven employee experience focused on growth, support, and work-life balance.
• Hybrid work with up to three office days per week and remote work on the remaining days.
• Global team working on cybersecurity innovation.
• Culture emphasizing curiosity, integrity, initiative, and continuous growth.