Engagement Manager (AI)

Location: Munich, Germany; on-site

Company

Legora provides an AI-native workspace that helps legal professionals analyze documents, automate workflows, and improve legal work outcomes.

What you will do

• Own the post-sale engagement motion for a large portfolio of law firms and corporate legal teams across EMEA.
• Design and improve tech-led onboarding, enablement, change-management, and adoption playbooks.
• Run automated touchpoints, scaled training, digital value reviews, and strategic interactions for high-priority accounts.
• Monitor adoption, utilization, customer health, risks, and growth opportunities using internal systems and data.
• Own renewal and expansion motions, including forecasting, portfolio hygiene, and commercial outcomes.
• Coordinate Product, Legal Engineering, Engineering, Product Marketing, and Support to accelerate customer success.

Requirements

• Experience in scaled customer success, renewal management, customer education, customer operations, or account management.
• Experience designing repeatable adoption playbooks and educational programs delivered through digital channels.
• At least 3 years of experience for Manager level or 5 years for Senior Manager level in a relevant field.
• Demonstrated success driving adoption, retention, and expansion across a high-volume client portfolio.
• Experience owning GRR and NRR, running renewals and expansions, and using data and automation to achieve commercial targets.
• Excellent German and English communication skills are required.

Nice to have

• Experience with high-growth B2B AI or Legal Tech companies.
• Experience configuring customer success and CRM platforms, AI agents, LMS, or data visualization tools.
• Experience working in fast-paced, early-stage environments.

Culture & Benefits

• Ownership of customer outcomes with visibility across product, go-to-market, and support functions.
• Collaboration with leadership and cross-functional teams to build systems that improve customer outcomes.
• Fast-paced, entrepreneurial working environment focused on high standards and continuous growth.
• Competitive compensation and meaningful equity participation.
• Office designed for focus and high performance.