Vice President of Account Management (Healthcare)

Location: Remote

Salary: $250,000–$300,000 annually, commensurate with experience.

Company

hirify.global provides technology-enabled payment integrity solutions for health plans, third-party administrators, and healthcare organizations to improve payment accuracy, reduce administrative waste, and optimize financial performance.

What you will do

• Build and lead the Account Management function, including team structure, service standards, operating processes, performance expectations, and coaching.
• Manage strategic relationships with large national and regional health plans, including executive communication, business reviews, escalations, and relationship strategy.
• Lead retention, cross-sell, upsell, and expansion planning across existing healthcare accounts.
• Establish account health, retention, satisfaction, profitability, opportunity, and team performance metrics.
• Coordinate with Operations, Product, Business Development, Finance, and implementation teams to support delivery, client outcomes, and new-client transitions.
• Bring customer feedback and market intelligence into product, operational, and enterprise-level improvements.

Requirements

• Bachelor’s degree required; an advanced degree is preferred.
• 12+ years of progressive experience in healthcare account management, client success, payment integrity, managed care, revenue cycle, healthcare technology, or a related field, including significant leadership experience.
• Demonstrated success retaining and expanding large, complex healthcare accounts and building or improving an account management or client success function.
• Strong knowledge of healthcare payment integrity, claims operations, payer-provider dynamics, reimbursement methodologies, and service delivery.
• Experience managing executive client relationships, negotiating service-level agreements, resolving complex issues, developing account plans, and driving cross-sell and upsell activity.
• Strong executive presence, communication, judgment, and ability to lead effectively across a matrixed organization.

Nice to have

• Experience supporting national health plans and large, complex payer organizations.
• Experience with technology, SaaS, or data-enabled healthcare solutions.

Culture & Benefits

• Remote work arrangement.
• Focus on consultative client relationships, measurable value, and positive healthcare outcomes.
• Cross-functional collaboration across Account Management, Operations, Product, Finance, Business Development, and implementation teams.