Manager, DTC Business (Ecommerce Logistics)

Location: Lehi, Utah, United States; hybrid workplace

Company

hirify.global operates an e-commerce and fulfillment business across marketplaces including Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

What you will do

• Manage national, regional, and last-mile carrier relationships, including performance reviews, escalations, capacity planning, negotiations, renewals, and onboarding.
• Develop delivery-speed and network strategies covering inventory placement, injection points, cutoff times, carrier-to-building assignments, and service-level optimization.
• Improve label purchasing, rate shopping, service selection, label timing, and carrier integrations in partnership with Product and Warehouse Operations.
• Resolve carrier, warehouse, and system root causes, manage claims, and reduce missed shipments and delivery-related customer contacts.
• Own the shipping P&L, including forecasting, budgeting, variance analysis, and cost-reduction roadmaps.
• Build scorecards and AI-assisted analyses covering cost per package, delivery speed, on-time performance, claims, and customer contacts, and report recommendations to senior leadership.

Requirements

• 4–8 years of experience in parcel logistics, carrier management, transportation, e-commerce fulfillment, or supply chain.
• Bachelor’s degree in supply chain, business, engineering, or a related field, or equivalent experience.
• Hands-on experience with UPS, FedEx, USPS, and regional or last-mile carriers, including zones, surcharges, dimensional weight, accessorials, and contract structures.
• Experience negotiating or supporting carrier agreements and building data-backed business cases.
• Understanding of label APIs, rate shopping, carrier integrations, and order flows, with the ability to collaborate with engineers and product managers.
• Strong SQL and Excel or Google Sheets skills, plus experience owning a P&L and driving problems through to permanent fixes.

Culture & Benefits

• Data-driven, results-oriented collaboration across Product, Warehouse Operations, Customer Support, and Finance.
• Direct visibility to senior leadership and ownership of a large-scale logistics program.
• Career growth through expanded scope as the fulfillment network grows.
• Culture values game-changing ideas, data-based decisions, strong partner relationships, initiative, and accountability.

Hiring process

• Initial phone interview with Talent Acquisition.
• Video interview with the hiring manager, followed by an onsite panel interview with department leaders.
• Professional reference checks, executive review, and offer.