Account Director - Spain (Madrid)

Location: Madrid, Spain; hybrid workplace

Company

A B2B SaaS platform with AI at its core, combining customer data, personalization, and journey orchestration across channels including WhatsApp, SMS, email, web, and apps.

What you will do

• Own a portfolio of existing accounts, driving retention, growth, renewals, and commercial success.
• Identify upsell and cross-sell opportunities and contribute to team-based account penetration.
• Forecast monthly and quarterly performance and negotiate deals and contracts, including C-level and enterprise negotiations.
• Lead customer engagement from onboarding kick-offs through business reviews, strategic planning, and stakeholder mapping.
• Drive customer success realization, NPS performance, advocacy initiatives, testimonials, and success stories.
• Monitor market trends and industry developments to align stakeholders with product and strategic roadmap execution.

Requirements

• 6+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Strong written and spoken English and Spanish communication skills.
• Proven sales, persuasion, account growth, relationship-building, and customer needs-discovery experience.
• Experience negotiating contracts, navigating legal discussions, and managing senior stakeholders in large or strategic accounts.
• Strong presentation, project management, time management, communication, and conflict-resolution skills.
• University degree in Business, Marketing, Engineering, or a related field.

Culture & Benefits

• Work with a diverse international workforce representing more than 50 nationalities.
• Access internal training in AI fundamentals, coding, foreign languages, and personal development.
• Receive access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and employee referral bonuses.
• Opportunities for volunteering, social impact projects, global retreats, and team-building events.