Claims Assessor (Group Protection)

Location: Hybrid role in Hove, United Kingdom

Salary: Up to £42,000 per year, depending on experience

Company

Legal & General is a UK financial services group and global investor providing retirement, protection, pension risk transfer, and life insurance solutions.

What you will do

• Assess and triage new Group Protection claims and identify the required evidence.
• Manage claims end to end, including fair liability decisions and payment processing within agreed authority levels.
• Review medical evidence and determine appropriate next steps.
• Build relationships with IFAs, employers, customers, and other stakeholders.
• Support rehabilitation and return-to-work solutions where appropriate.
• Use data and insight to support portfolio management, identify trends, and maintain regulatory and service quality.

Requirements

• Experience in claims; Group Protection experience is desirable.
• Strong analytical skills and the ability to make balanced decisions.
• Excellent written and verbal communication skills.
• Ability to build relationships with customers and stakeholders.
• Strong attention to detail and effective workload management.
• Awareness of regulatory requirements, data protection, customer needs, and fair outcomes.

Culture & Benefits

• Annual performance-related bonus plan and share schemes.
• Generous pension contribution and life assurance.
• Healthcare plan for permanent employees.
• At least 25 days of holiday plus public holidays, increasing to 26 days after two years, with the option to buy and sell holiday.
• Family leave, electric car salary-sacrifice scheme, and discounts on products and high-street and online stores.
• Flexible working options, including part-time arrangements and job shares where operationally possible.