Customer Education Specialist (EdTech)

Location: Remote, UK; regular travel to national client sites and Arbor offices as needed.

Salary: up to £32,000 per year; 12-month fixed-term contract.

Company

hirify.global develops MIS and school management tools used by more than 13,000 schools and trusts to improve data use, operational efficiency, and staff experience.

What you will do

• Deliver online and in-person training for schools, multi-academy trusts, partners, and other users.
• Design and deliver training, consulting, and managed services based on customer needs.
• Explain Arbor MIS functionality, features, and best practices to technical and non-technical users.
• Support managed services such as new school-year setups, assessments, behaviour workflows, and custom reports.
• Troubleshoot issues, identify solutions, and collaborate with stakeholders to improve efficiency and educational outcomes.
• Maintain training materials, monitor product and legislation changes, and provide internal feedback after customer sessions.

Requirements

• Must be based in the UK; a driving licence is required.
• Relevant experience in the education sector, including familiarity with school terminology and processes.
• Ability to understand and clearly explain technology to a range of users, including non-technical audiences.
• Excellent presentation and communication skills.
• Positive approach to learning, troubleshooting issues, and providing solutions.
• Friendly, helpful, proactive approach with the ability to inspire others.

Nice to have

• Experience with Arbor or another management information system.

Culture & Benefits

• Flexible working arrangements.
• 32 days of holiday plus bank holidays.
• Wellbeing support, including virtual GP access, mental health support, counselling, and health checks.
• Private dental insurance, pension, life assurance, and enhanced maternity, adoption, and paternity leave.
• Professional development budget, wellbeing services, social events, and one paid volunteering day each year.

Hiring process

• Phone screen.
• First-stage interview.
• Second-stage interview.