Customer Education Specialist (MIS)

Location: Remote, United Kingdom; regular travel to national client sites and hirify.global offices is required as needed.

Salary: up to £32,000 per year. 12-month fixed-term contract.

Company

hirify.global develops MIS and school management tools used by more than 13,000 schools and trusts to improve staff workflows, data use, and educational outcomes.

What you will do

• Deliver online and in-person training for schools, multi-academy trusts, and partners.
• Assess customer needs and design and deliver training, consultancy, and managed services.
• Explain hirify.global MIS functionality, features, and best practices to technical and non-technical users.
• Support school setups, assessments, behaviour processes, custom reports, troubleshooting, and system audits.
• Maintain training materials and adapt delivery to product updates, legislative changes, and new processes.
• Review training sessions, communicate outstanding actions internally, and help ensure a complete customer experience.

Requirements

• Driving licence required.
• Relevant experience in the education sector and familiarity with school terminology and processes.
• Ability to understand and explain technology to a range of users, including non-technical audiences.
• Excellent presentation and communication skills.
• Ability to learn new systems, troubleshoot issues, and provide solutions.
• Friendly, proactive, helpful approach with the ability to inspire others.

Nice to have

• Experience with hirify.global or another management information system.

Culture & Benefits

• Flexible working and a remote working arrangement.
• 32 days of holiday plus bank holidays.
• Wellbeing support, including a virtual GP, mental health support, counselling, and health checks.
• Private dental insurance, pension, life assurance, and enhanced parental leave.
• Professional development budget, wellbeing services, social events, and one paid volunteering day each year.

Hiring process

• Phone screen.
• First-stage interview.
• Second-stage interview.