Customer Success Executive (Automotive)

Location: Porto, Portugal. Hybrid working with a minimum requirement of 3 days per week in the office. Working hours are Wednesday to Sunday, 9 am–7 pm, 40 hours per week.

Company

hirify.global Group operates automotive brands and digital platforms that help customers buy and sell cars, including the Sell My Car online auction service.

What you will do

• Manage a pipeline of customers interested in selling their cars through the online auction.
• Review vehicle listings for accuracy and completeness and resolve omissions or errors with sellers.
• Explain the auction process, provide automotive market guidance, and help sellers set realistic expectations.
• Handle customer questions, negotiations, and objections through phone, email, live chat, and SMS.
• Maintain accurate interaction records and provide seamless handovers to other teams.
• Work with cross-functional teams to share insights and improve pipeline conversion and vehicle listings.

Requirements

• Experience working in a target-focused environment and managing a pipeline independently.
• Excellent written and verbal communication skills with the ability to build rapport with diverse sellers.
• Proactive, customer-focused approach with strong attention to detail and organizational skills.
• Ability to work independently and collaboratively within a team.
• Comfort using phone, email, live chat, and SMS communication channels.
• Availability to work Wednesday to Sunday, 9 am–7 pm, and attend the Porto office at least 3 days per week.

Nice to have

• Enthusiasm for the automotive industry.

Culture & Benefits

• Hybrid working arrangement.
• Private healthcare, meal allowance, enhanced holiday package, and 28 days of annual leave.
• Share options and referral rewards.
• Monthly mental wellbeing coaching, inclusive parental leave policies, and fertility treatment support.
• Home office allowance of up to £500/€550, company-provided laptop, and learning and development budget.
• Option to work from abroad for one month and participate in regular social and learning events.