Customer Success Specialist with Spanish and Portuguese

Location: Lisbon, Portugal — hybrid

Company

hirify.global provides payment solutions, multicurrency accounts, and e-commerce tools that help businesses accept payments and grow.

What you will do

• Run targeted outbound campaigns for existing customers to improve retention, prevent churn, and identify upsell opportunities.
• Engage customers, understand their needs, resolve issues, and help them gain maximum value from hirify.global products and services.
• Monitor campaign performance metrics and identify opportunities for optimization.
• Identify upsell and cross-sell opportunities using customer usage data, behavior, and feedback.
• Maintain accurate customer interaction records and campaign outcomes in company systems.
• Share customer insights with internal teams to support product and service improvements.

Requirements

• Fluency in Spanish and Portuguese, written and spoken, is required.
• Professional English is required.
• Experience in customer success, account management, sales, or another customer-facing role.
• Strong communication, interpersonal, organizational, and multitasking skills.
• Data-driven approach with the ability to interpret campaign metrics and draw actionable conclusions.
• Proactive, solution-oriented attitude and ability to collaborate across teams.

Nice to have

• Familiarity with CRM systems and customer engagement tools.

Culture & Benefits

• International team working in a technology-focused fintech environment.
• Annual salary reviews, promotions, and performance bonuses.
• Access to hirify.global Academy, LinkedIn Learning courses, and an annual training and development budget.
• Private health insurance and a food allowance of 7.63 EUR per day.
• 22 days of annual holiday, team-building activities, and social events.