Lead Partner Delivery Assurance Manager

Location: Remote from Bulgaria; locations listed include Varna and Sofia. Travel of up to 25% may be required.

Salary: €31,200–€42,100 base pay annually, plus potential performance-based bonus and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform using workforce insights and AI to help organizations improve productivity, talent management, and employee experiences.

What you will do

• Manage partner enablement strategies and ensure partner resources obtain and maintain required implementation certifications.
• Lead data-driven program health reviews and Quarterly Business Reviews to strengthen partner relationships.
• Represent hirify.global in partner-delivered projects, participate in steering committees, and manage escalations.
• Monitor project check-ins, go-live readiness, scope, budgets, change requests, and delivery quality.
• Facilitate product support and drive customer OSAT responses and project references.
• Maintain accurate go-live forecasts and help keep go-live pushes below 10%.

Requirements

• 5–8+ years of professional services or consulting experience.
• Bachelor’s degree in a related field or an equivalent combination of training and experience.
• Experience building trusted partner relationships and facilitating internal and external status meetings.
• Strong attention to detail with the ability to analyze metrics, summarize complex information, and make accurate business decisions.
• Experience managing partner programs, delivery methodologies, escalations, remediation plans, and continuous improvement.
• Ability to understand and communicate technical concepts; SaaS business acumen, including revenue recognition and forecasting, is preferred.

Nice to have

• Strong interpersonal and professional communication skills.
• Experience with SaaS revenue recognition and forecasting.
• Ability to articulate technical concepts and derive solutions.

Culture & Benefits

• Flexible work environment with remote work options.
• Performance-based bonus eligibility.
• Potential restricted stock unit awards.
• Focus on continuous learning, collaboration, diversity, and inclusion.
• Work contributing to a workforce operating platform used by tens of millions of workers.