Account Success Manager

Location: Madrid, Spain. Hybrid work from the local office 2 days a week and home-based the remainder of the week.

Company

hirify.global develops technology for earth sciences that helps organisations manage underground resources, infrastructure, renewable energy, and environmental impact across more than 145 countries.

What you will do

• Build and maintain relationships with assigned customer stakeholders to support satisfaction, adoption, and retention.
• Coordinate customer onboarding and training, engage internal resources, and track outcomes.
• Monitor customer health, product usage, and engagement metrics to identify risks and opportunities.
• Partner with Account Managers, Sales, and Support on account planning and service resolution.
• Document customer interactions and account activity in the CRM, and prepare usage and adoption reports.
• Identify renewal and expansion opportunities and communicate them to the Senior Account Manager.

Requirements

• 5+ years of relevant industry experience working with technical and non-technical stakeholders.
• Fluent Spanish in written and verbal communication.
• Customer-centric approach with experience driving customer outcomes and understanding customer needs.
• Strong communication, influencing, problem-solving, organisational, and relationship-management skills.
• Technical proficiency and the ability to develop broad product knowledge across a solution portfolio.
• High emotional intelligence, action orientation, and the ability to manage complex accounts and competing priorities.

Culture & Benefits

• Collaborative, curious, and inclusive working environment.
• Focus on positive change in how organisations work with the underground.
• Global impact and opportunities to work with customers across more than 145 countries.
• Location-specific benefits are available; details are provided by the Talent Acquisition Specialist.
• Inclusive recruitment process with reasonable accommodation available on request.