Enterprise Customer Success Manager (SaaS Payments)

Location: Hybrid in Montréal, Toronto, or Halifax, Canada

Company

hirify.global provides a payouts platform and API for businesses paying creators, on-demand workers, and suppliers worldwide, with tools for payment automation, tax and banking data collection, and fraud and risk reduction.

What you will do

• Manage a portfolio of high-value, complex enterprise customers as a strategic business partner and trusted advisor.
• Learn customer workflows and use cases to provide tailored guidance, enablement sessions, product demonstrations, and training.
• Support implementation, onboarding, internal change management, quarterly business reviews, and ongoing KPI monitoring.
• Analyze adoption data, customer metrics, and industry trends to improve product usage, retention, and customer outcomes.
• Collaborate with support, product, and internal teams to resolve issues and advocate for product enhancements.
• Identify and close up-sell and cross-sell opportunities while aligning additional products with customer needs.

Requirements

• 10+ years of progressive, consultative experience in customer-facing account management.
• 5+ years of Customer Success experience in B2B SaaS or software, managing large mid-market accounts.
• Experience managing multiple stakeholders, departments, implementation cycles, and complex customer use cases.
• Strong communication, interpersonal, problem-solving, negotiation, analytical, and commercial skills.
• Experience with product demonstrations, training sessions, customer retention, and mitigating churn risk.
• Outstanding command of written and spoken English is required.
• Exposure to CRM best practices, preferably Salesforce, and comfort with Google Apps.

Nice to have

• Experience in financial services, SaaS payment automation, the internet economy, or music royalties.

Culture & Benefits

• Collaborative, diverse team working toward a shared mission.
• Competitive base salary, bonus, and an ESOP program.
• Extended healthcare benefits from the first day.
• Four weeks of paid vacation per year plus public holidays and an additional vacation day per year of service.
• 30 days of remote work from anywhere, gym membership allowance, and half-day Fridays during summer.
• Company-provided Apple MacBook Pro and accessories.