Account Manager (AI SaaS)

Location: Toronto, Ontario, Canada; hybrid with 3 days per week in the office at 320 Bay St

Salary: CA $120,000–$130,000 gross/year OTE

Company

hirify.global is an AI-powered business phone system and AI Voice Agent platform for sales and support teams, serving customers in more than 160 countries.

What you will do

• Act as a strategic business partner for customers and run Executive Business Reviews linked to their KPIs.
• Own renewals, retention targets, risk forecasting, and proactive save strategies across a customer portfolio.
• Identify and close expansion opportunities including additional seats, platform adoption, and premium add-ons.
• Build customer health frameworks, track leading indicators in HubSpot and analytics tools, and intervene before escalation.
• Represent customer needs internally while partnering with Product, Support, and Customer Engineering.

Requirements

• Hands-on Account Management or Customer Success experience in B2B SaaS.
• Demonstrated ownership of a book of business, renewals, retention, and expansion targets.
• Experience with customer health metrics, health-score frameworks, and proactive account management.
• Ability to run Executive Business Reviews and work with multi-stakeholder accounts up to the C-suite.
• Analytical skills with Excel or Sheets, BI dashboards, and CRM reporting; technical aptitude for learning SaaS products.
• Business fluency in English and Spanish is required.

Nice to have

• Familiarity with HubSpot, Gainsight, Planhat, or similar customer success and account management tools.

Culture & Benefits

• Unlimited paid time off, with 30 days per year described as normal.
• Flexible working hours, private health insurance, and a MacBook for work.
• Career coaching, a transparent job-leveling framework, and a path to equity.
• Four additional company-wide days off per year and a fitness allowance.
• Two company offsites per year and a referral bonus of up to €5,000.