IT Service Coordinator - Sales & Marketing

Location: hirify.globalen, Sweden

Company

hirify.global is a technology-driven industrial company providing equipment, tools, services, digital solutions, and sustainability-focused technologies for the mining and construction industries.

What you will do

• Coordinate incidents, service requests, and problems involving multiple teams, systems, and service dependencies.
• Oversee ServiceNow queues, application health, support trends, and operational risks through resolution.
• Connect business users, application support teams, technical specialists, and external vendors.
• Coordinate major incidents, root cause analyses, escalations, and corrective actions.
• Track service performance against agreed service levels and operational objectives, providing reports and relevant data.
• Maintain support documentation and support the transition of new capabilities into application management, including readiness and hypercare activities.

Requirements

• Bachelor of Science degree or another relevant university-level data-related program.
• Several years of experience coordinating operational support, incidents, service requests, problems, application support, or a related function.
• Understanding of how ITIL incident, problem, change, and knowledge processes work together.
• Good written and spoken English required.
• Strong communication, collaboration, facilitation, stakeholder management, and ownership skills.

Nice to have

• ITIL certification.

Culture & Benefits

• Technology-driven, innovative, and entrepreneurial working environment.
• Focus on teamwork, diversity, inclusion, learning, and mutual support.
• Opportunity to gain broad operational experience within the Mining business area.

Hiring process

• Submit a resume and cover letter in English by October 26, 2026.
• Later stages may include personality and logic tests.