Patient Experience Specialist - Multilingual (Healthtech)

Location: London Bridge, London, UK; hybrid work with 3 days per week in the office

Company

hirify.global is expanding its weight loss and TRT healthcare offerings and scaling patient experience tools and processes.

What you will do

• Provide high-quality customer service and solve patient problems.
• Guide patients through their healthcare journey and represent their voice within the business.
• Work with multiple teams to remove barriers affecting patients.
• Improve and scale patient experience processes and tools.

Requirements

• Fluent written and spoken English plus another European language.
• Availability to work in a hybrid role in London Bridge, with 3 days per week in the office.
• Experience in customer support within a scaling technology startup environment.
• Strong written and verbal communication, empathy, organisation, and problem-solving skills.
• Ability to develop processes, work through ambiguity, and adapt quickly during periods of rapid growth.
• Interest in healthcare and patient-focused products.

Nice to have

• Experience in a healthtech company.

Culture & Benefits

• Work in an established Patient Experience Specialist team.
• Collaborate across teams in a fast-scaling healthcare business.
• Operate with a growth mindset and use feedback to improve.
• Approach patient problems from first principles and focus on practical solutions.