Customer Renewal Manager

Location: São Paulo, State of São Paulo, Brazil; hybrid

Company

hirify.global provides an Autonomous Knowledge Platform that unifies data, knowledge, and business context for enterprise intelligence across on-premises, cloud, and hybrid environments.

What you will do

• Manage the end-to-end renewal lifecycle for assigned customers and protect recurring revenue.
• Lead account planning, renewal preparation, customer engagement, and on-time contract execution.
• Negotiate standard and custom renewals, including terms, service-level agreements, penalties, and statements of work.
• Create and execute cancellation and erosion save plans with customer services, technology, and delivery functions.
• Identify upsell, cross-sell, cloud, and new-sell opportunities within existing accounts.
• Maintain forecast accuracy, deliver customer presentations, and coordinate with account executives and wider account teams.

Requirements

• BSc, BCA, or equivalent degree.
• Minimum 5 years of related work experience.
• Demonstrated success in sales, account relationship management, and developing new account opportunities.
• Ability to manage multiple customers and communicate across business, technology, and services functions.
• Advanced interpersonal, presentation, facilitation, negotiation, project management, and time management skills.
• Experience with Salesforce, Excel, PowerPoint, SharePoint, ERP, install-base, and contract lifecycle management solutions.

Culture & Benefits

• People-first culture focused on employee well-being and professional growth.
• Flexible work model supporting decisions about how, when, and where work is performed.
• Inclusive environment that values collaboration and individual differences.