IT Service Management Engineer

Location: Bucharest, Romania — Dacia One

Company

hirify.global Romania provides software development, data management, risk and compliance, audit, and retail operations services to ING units worldwide, operating from Bucharest with more than 2,000 professionals.

What you will do

• Govern CMDB processes and maintain accurate configuration data, configuration items, and dependencies.
• Coordinate organizational change activities and ensure requested changes meet business standards and objectives.
• Plan and facilitate DDoS simulations, disaster recovery tests, and other operational resilience initiatives.
• Drive standardized support processes, service management tools, best practices, and continuous improvement across teams.
• Lead the Ops Engineer community through regular meetings, knowledge-sharing events, and platform communications.
• Define and report operational metrics and KPIs while coordinating with engineering teams, service providers, global process owners, and stakeholders.

Requirements

• Strong knowledge of ITIL practices and service management principles.
• Experience implementing and improving ITSM processes across teams.
• Experience with CMDB, configuration governance, change management, and risk and impact assessments.
• Knowledge of support processes, operational tooling, and service management platforms.
• Experience supporting disaster recovery testing and operational resilience initiatives.
• Strong analytical, organizational, stakeholder management, communication, facilitation, and problem-solving skills.

Nice to have

• ITIL Foundation V4 or V5 certification.
• Previous experience with ServiceNow or Azure DevOps.

Culture & Benefits

• Flexible way of working and a highly collaborative environment.
• Constructive feedback and a focus on impactful work.
• Opportunity to work with global ING units and cross-functional engineering and operations teams.