Key Account Manager (Hospitality)

Location: New York City metro, with two office days per week and regular local travel; domestic travel of up to 60% is required for customer meetings, territory mapping, and industry events.

Salary: $80,000–$90,000 USD annually, plus eligibility for an annual bonus.

Company

hirify.global provides technology that helps restaurants manage their operations and enables diners to discover and book restaurants.

What you will do

• Manage a curated portfolio of strategically important restaurant accounts.
• Develop tailored retention and growth strategies aligned with partner objectives.
• Conduct business reviews, analyze account data, and provide actionable recommendations.
• Advise partners on product solutions and audit platform usage to improve results.
• Guide complex onboarding and coordinate cross-functional support for launches and transitions.
• Represent partner feedback internally while maintaining accurate documentation and scalable workflows.

Requirements

• 3+ years of experience in account management, hospitality, restaurant operations, or a related field.
• Experience building strategic relationships and providing consultative guidance to executive-level stakeholders.
• Strong analytical, organizational, communication, and presentation skills.
• Must be based in the New York City metro area.
• Ability to travel domestically up to 60% for in-person meetings, territory mapping, and networking events.
• Comfort collaborating with Sales, Marketing, Product, and Onboarding teams.

Nice to have

• Experience with high-profile, high-touch, or complex multi-stakeholder accounts.
• Deep knowledge of hospitality culture, restaurant operations, and competitive markets.
• Familiarity with hospitality tools, CRM systems, Salesforce, Google Workspace, and workflow-efficiency tools.

Culture & Benefits

• Hybrid workplace with an expectation of working from the office two days per week.
• Work from almost anywhere for up to 20 days per year.
• Health benefits, flexible spending account, retirement benefits, life insurance, paid time off, and parental leave.
• Company-paid therapy sessions, Headspace subscription, and an annual company-wide week off.
• Development dollars, leadership development, and access to on-demand learning.
• Travel discounts, employee resource groups, paid volunteer time, and free weekday lunch.