Customer Success Executive (Automotive)

Location: Hybrid in Winnersh or Bournemouth, United Kingdom, with a minimum of 3 days per week in the office. Rotating shifts between 9 am and 7 pm, Monday to Sunday.

Salary: £50,000 per year plus commission.

Company

hirify.global Group operates automotive brands and an online car-changing marketplace that helps customers buy and sell vehicles.

What you will do

• Manage a pipeline of customers looking to sell vehicles through the online auction.
• Review seller listings for accuracy and completeness and resolve omissions or errors.
• Advise sellers on market conditions, pricing expectations, and the auction process.
• Handle negotiations, objections, and customer questions by phone, email, live chat, and SMS.
• Maintain accurate interaction records and coordinate effective handovers.
• Meet individual targets for vehicle listings and pipeline conversion while sharing insights with cross-functional teams.

Requirements

• Experience working in a target-focused environment and independently managing a pipeline.
• Excellent written and verbal communication skills with the ability to build rapport with diverse sellers.
• Proactive, customer-focused, detail-oriented, and well organized.
• Ability to work independently and collaboratively.
• Availability for rotating shifts across the team’s 9 am–7 pm, Monday–Sunday operating hours, for 37.5 hours per week.
• Ability to work from the Winnersh or Bournemouth office at least 3 days per week.

Nice to have

• Enthusiasm for the automotive industry.

Culture & Benefits

• Competitive salary with commission, company share options, and a pension scheme via Royal London.
• Enhanced annual leave, including 28 days initially, anniversary increases, and the option to buy 3 additional days.
• Vitality private healthcare, life assurance, parental and fertility-related support policies.
• Monthly mental wellbeing coaching and childcare support.
• Learning and development budget, regular social events, and the latest work equipment.
• Option to work from abroad for one month and receive up to £500/€550 for a home office setup.